MIS%20Foundations%20052708 - Introduction to MIS MIS...

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1 Introduction to MIS MIS Foundation
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2 What is an Information System Information System (IS). Collects, processes, stores, analyzes and disseminates information for a specific purpose. Computer-based Information System (CBIS). An information system that uses computer technology to perform some or all of its intended tasks.
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3 What is a Management Information System (MIS) Application and use of Information Systems to support Organizational Processes Example: Report on total sales of each customer. Supports: Primarily for middle managers, sometimes for lower level managers as well. As a discipline, MIS studies the “effective design, delivery, and use of information systems in organizations”
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4 Processes and Procedures Process – written document on how a specific function is performed. Staff is required to receive training and document evidence of training (quality record). Quality records are generated to show process is being followed. Procedures – the steps that are followed in the process.
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5 Process
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6 Process – Functional Areas
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7 Order Fulfillment Process Figure 2-12
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8 Avis Roving Rapid Return
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9 Avis airport computer-supported service encounter vs. traditional Traditional Rent a Car Computer Based Elapsed Time 5–20 minutes 5-20 seconds # of people to interact with 2–3 people 1-2 people Average # of footstep 60-75 steps 5-10 steps Relative efficiency Low High
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10 The Good of Re-Engineering Processes Autodesk ships 98% within 24hrs (vs. 2 weeks) IBM’s Storage Systems Division Re-prices all its products in 5 minutes (vs. 5 days) Ships replacement parts in 3 days (vs. 22 days) Completes credit check in 3 seconds (vs. 20 minutes)
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11 Functions of an Information System Figure 1-6
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12 What is an Information System Information Technology (IT). An organization’s collection of information resources, the user of these resources, and the management that oversees these resources.
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This note was uploaded on 06/16/2009 for the course BUSINESS 4444 taught by Professor Dr.dale during the Spring '09 term at University of Texas at Dallas, Richardson.

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MIS%20Foundations%20052708 - Introduction to MIS MIS...

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