10 - Post Implemenation Support (UK 2018).pdf - Post-Implementation Support 1 Key issues in post-implementation support Company now totally dependent

10 - Post Implemenation Support (UK 2018).pdf -...

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Post-Implementation Support 1
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Key issues in post-implementation support Company now totally dependent upon reliability of system Strong and trusting relationship with vendor is essential Support needed locally at all global business locations Operational support: resolving problems as they arise Education: providing staff with the required skills Consultancy: ensuring business benefits of the system 2
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3 Support Centres in Major Cities Worldwide
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4 Dedicated staff in each country
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5 Customer Support Portal
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6 Choice of Support Plans Available
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7 Xtreme Support Plan Features
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8 Highest “Elite” Level of Support
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9 Available Services
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10 Comprehensive Education is Essential
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