Erica VetterWestern Governor’s UniversityC157 Change Recommendation Paper
Purpose/Introduction of the ConsultationThe purpose of this consultation is to identify weaknesses within Lehigh Valley Health Network and recommend change that may need to be implemented. Change is inevitable, and in this growing healthcare industry there are constantly new technologies, medications and processes evolving to benefit patient care. As a leader of an organization, the change starts at thetop and works its way down throughout each individual department. As part of this process, I interviewed a nurse leader for a Regional Heart Unit and Intensive Care Unit within the network that I am employed. I collected data for this paper by searching websites which gave statistics regarding nurse burnout and turnover and compared it to the weaknesses identified during the interview with the nurse leader I chose. Description of the OrganizationLehigh Valley Health Network is located in Allentown, PA and comprised of 8 hospital campuses plus numerous health centers, physician practices, rehab locations, Express care sites, and other outpatient locations in 7 Eastern Pennsylvania counties. We are a teaching hospital which is affiliated with University of South Florida College of Medicine. LVHN employs approximately 18,000 employees, 2,000 primary care physicians and 800 advanced practice clinicians. For fiscal year 2018, there were 74,928 acute admissions, 304,086 Emergency Room visits, 185,868 Express Care visits, and 2,833,114 outpatient visits (LVHN, 2019). Our flagship hospital was built in 1974 in Salisbury Township, Lehigh County, a suburban area adjacent to Allentown, Pa. It serves as the hub for many specialty services, including our highly regarded cancer center which was selected as the second member of the Memorial Sloan Kettering Cancer Alliance in 2015 and Lehigh Valley Reilly Children’s Hospital.
Lehigh Valley-based nurses and hospitals have earned (and re-earned) Magnet® designation from the American Nurses Credentialing Center since 2002 (LVHN, 2019)Our mission is to heal, comfort, and care for the people of our community by providing advanced and compassionate healthcare of superior quality and value supported by education andclinical research (LVHN, 2019). Our organization follows a transformational leadership structure led by President and CEO Brian Nestor, MBA, MS, FACOEP, followed by Executive Vice President and Chief Operating Officer Terry Capuano, MSN, MBA and Chief Medical Officer Thomas Whalen, MD, MMM. Since we are such a large organization with multiple sites throughout the Lehigh Valley and Northeast PA, each hospital site has its own President of Operations. Our Patient Care Services department is led by Senior Vice President and Chief Nursing Officer Kim Jordan, DNP, MHA. Each represented unit has their own Director, Patient Care Manager and Patient Care Specialist (which is ultimately their nurse educator).
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- Fall '18