BSB51918 Diploma of leadership and management
Cluster number and name:
LMD 3.1 Manage quality customer service and facilitate
Units of competency:
BSBCUS501 Manage quality customer service
BSBMGT516 Facilitate Continuous Improvement
Prior to commencing the assessments your assessor will explain each task and the terms
and submission of your task.
Please consult your assessor if you are unsure of any
questions. It is important that you understand adhere to the terms and conditions and
address each task.
The assessor will support you throughout this process.
The assessment tasks are used to measure your understanding and underpinning skills and
knowledge of this unit of competency.
When answering please ensure you address each
criteria and sub point, demonstrate your research of each of the questions and cover the
topic in a logical and structured manner.
It is a condition of enrolment that you actively participate in your studies.
participation is completing all tasks on time. If you do not participate you will be required to
report to Student Services Coordinator.
Plagiarism is taking and using someone else's thoughts, writings or inventions and
representing them as your own.
Plagiarism is a serious act and may result in a student’s
exclusion from a course. When you have any doubts about including the work of other
authors in your assessment, please consult your trainer/assessor.
The following list outlines
some of the activities for which a student can be accused of plagiarism:
Presenting any work by another individual as one's own unintentionally
Handing in assessments markedly similar to or copied from another student
Presenting the work of another individual or group as their own work
Handing in assessments without the adequate acknowledgement of sources used,
including assessments taken totally or in part from the Internet
If it is identified that you have plagiarised within your assessment task, then we will organise
a meeting to discuss this with you.
You must be careful when copying the work of others. The owner of the material may take
legal action against you if the owner's copyright has been infringed.
You are allowed to do a
certain amount of copying for research or study purposes. Generally, 10% or one chapter of
a book is acceptable, where the participant is studying with, or employed by, an educational
BSBMGT516 & BSBCUS501 Assessment Tool
Version dated: 3 July 2019
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