MS-096(S).pdf - MS-096 S No of Printed Pages 2 I MANAGEMENT PROGRAMME Term-End Examination DC3-4 4 June 2017 MS-096(S TOTAL QUALITY MANAGEMENT Maximum

MS-096(S).pdf - MS-096 S No of Printed Pages 2 I MANAGEMENT...

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M S- 096 ( S ) I No. of Printed Pages : 2 MANAGEMENT PROGRAMME Term-End Examination DC3 -4 : 4 June, 2017 MS-096(S) : TOTAL QUALITY MANAGEMENT Time : 3 hours Maximum Marks : 100 (Weightage : 70%) Note : Answer any five questions. All questions carry equal marks. 1. Explain the need of Quality Management with respect to the following factors : (a) Competitiveness (b) Customer Awareness (c) Profit (d) Organisational issues Substantiate your answer with the help of examples. 2. How does Juran's Quality Trilogy help in overcoming challenges faced by managers ? Discuss. MS-096(S) 1 P.T.O.
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3. What is standardisation ? How does
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