NR510 week 4 disc3 Discussion Part Three (graded) Due to the incident, you are concerned with office policies & procedure. Upon investigation, you find there isn’t a policy in place to address non-urgent patient requests for prescriptions. Discussion Question: What quality improvement strategies might you implement as an APN in this practice to safeguard your role & assure patient safety? Provide evidence to support your response. Topic responses Discussion Exp& All More Sort By: Meghan Mills 7/11/2016 8:47:38 Part 3 What quality improvement strategies might you implement as an APN in this practice to safeguard your role & assure patient safety? Provide evidence to support your response. Eaton (2012) writes about managing what may feel like a bombardment of e-mails, voicemail, phone calls, & facsimile messages in a primary care practice. For non-urgent prescription requests or refills, protocols are in place for non-provider office staff such as Stephanie the medical assistant to easily follow (Eaton, 2012). Additionally, Eaton (2012) discusses using secure messaging to allow patients to use e-mail as a way of
communicating non-urgent requests, “We educate our patients that the following types of communication are appropriate for secured messaging: prescription refill requests, appointment requests, nonurgent medical advice, nonurgent medical follow up (including certain test results), & nonurgent medical correspondence” (p. 26). One interesting example of an in-office policy on non-urgent prescription requests is setting up a 24-hour voicemail box dedicated specifically to patient prescription requests in which the pharmacy &/or patient will be contacted within 24 hours of the message being left (Westwood Cardiology Associates, 2003). References Eaton, P. (2012). Managing messages. Family Practice Management, 19 (5), 25-29. Retrieved from Westwood Cardiology Associates P.A. (2003). Our office policies . Retrieved from Show Less Katherine De Los Trinos-Ocampo reply to Meghan Mills 7/29/2016 9:12:16 AM RE: Part 3 Dear Meghan, I agree that the amount of emails & voicemails that primary practices receive can be overwhelming. As a quality improvement initiative I would have Stephanie the MA screen the voicemails & prioritize them. I would have an in service on what constitutes a priority & how to triage accordingly. I would then have Stephanie email each physician or APN their “voicemail” task list. I would flag the email & have a specific title for the email that physicians & APNs can recognize as an email specifically for this task. I know through my pediatrician’s office I can renew prescriptions through the patient portal, but only with medications that have st&ing orders. Antibiotics usually are not st&ing orders & need to be verified with the prescribing physician or APN by the pharmacy before the fill it. Either way a policy needs to be put in place because not only do they protect you legally, but they also
You've reached the end of your free preview.
Want to read all 29 pages?
- Winter '16
- Melissa, Rubio