Saddle Creek Deli Management and Leadership Case Study Assessment

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SADDLE CREEK DELI CASE STUDY1Saddle Creek Deli Management and Leadership Case Study AssessmentLuis Fernandez, Fernando Magana, Chad Magers, Jake Richards, David SchelskeSoutheastern Oklahoma State UniversityAbstract
SADDLE CREEK DELI CASE STUDY2This case assessment explores the Saddle Creek Deli and the business decisions made by theowner, as well as their newly hired manager. Saddle Creek Deli is a well-established,successfully run business for the past 7 years and when owner, Richard, decides to hire a newmanager, Paul, to manage and to help improve the cost saving measures of daily operations.However, as a result of conflicts of interest and mismanagement, the efficiency of the restaurantis negatively affected as are the customers and the subordinates. It is not until Richard decides tohold a meeting with his subordinates and discuss possible solutions that the restaurant starts toimprove for the better.This paper analyzes the impact of their decision making by answering 5 important managementquestions. Using logic and data, we address their management styles, leadership style and thenegative consequences that have arisen and some of the negative repercussions that could occurif those decisions persist. Additionally, this paper puts forth constructive advice and provensolutions that can help resolve the crisis that is slowly emerging.Superiors have the power to influence subordinates and change the way they perceivetheir work environment. A boss that shows genuine kindness and respect to their employees, will
SADDLE CREEK DELI CASE STUDY3have subordinates that are happy and motivated to work hard in an organization. A superior thatbelittles, not only demonstrates a lack of true leadership, but will also build animosity withintheir subordinates. This will cause multiple things to happen,such as change in theorganization’s efficiency, employee morale, and the quality of the service will suffer because ofthe lack of communication and openness because of fear in their superiors.As a manager, Paul failed to properly and effectively implement change. Paul also failedto anticipate the negative effects these new implementations would have on customers. Loweringquality, service, portions, sanitation and wait-times are going to have a negative effect on salesand reputation or the brand. By failing to engage with his staff and customers, he seems to beunaware that many of the decisions he has made are negatively affecting the business. Theeffects on customers might not be felt right away, but if these practices continue, their customerslifetime value will be cannibalized in a flawed effort to cut costs to maximize profits.

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Term
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