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2019作业.docx - Part 1 a. Myer’s organizational Vision and...

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Part 1a. Myer’s organizational Vision and Mission Statements.Mission Statement: Myer's vision is to be an international class retail businessproviding inspiration to everyone. Myer has one of the most reputable brands inAustralia and a strong connection with its customers who identify Myer asrepresenting a welcoming, familiar, trusted, stylish and fun shoppingenvironment.Vision Statement: To ensure Myer is Australia's favorite department storeproviding friendly, helpful service; high quality and exclusive brands; andoffering compelling value.b. Consultation meetings about Myer’s mission and vision.ActionsWhoWhenPerformance measuresIncreasingcustomer loyaltyFloor managersand employees1stDecemberChange on sales number ofregisteredMyerONEcustomersConsolidatingorganizationalcultureStore managersandfloormanagers15thDecemberEmployee turnover rate andinternal employee surveyDetectingtheservicedifferentiationwith other rivalsin the marketIn store andonlinecustomers1stday ofeverymonthDataandinformationcollected from online and instore customer surveys. Theraw material and statisticswill be analyzed by relevantdepartment and update willbe talked in the internalmanagement meetingsAccording to our Mission and Vision Statements, Myer aims to become thefavorite department store in Australia with supplying the best service and themost hospitable shopping experience. In order to achieve such aim, the regularconsultation with stakeholders is necessary and helpful to detect the issues interms of our internal management and strategies adopted with othercompetitors. It also supports the decisions made to update and refine the missionand vision for the effective implementation for the strategic planning process.c. How Values statement is aligned with the vision/mission.
high quality product to customers; while the braveness with creation andchanges shows the determination of becoming the national favorite departmentstore. Meanwhile, it also highlights the attentions on improving employees’responsibility, which is the core part of enhancing the organizational culture.The right value is important for any organization’s development and it alsoassists the organization to achieve its mission and vision. We believe customers,employees and culture are the most important elements that shows our corevalue.

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Term
Winter
Professor
lisa lee
Tags
Myer Holdings

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