NUR 212 Test 1 SG.docx - NUR 212 Test 1 Study Outline...

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NUR 212 Test 1Study OutlineModule 1: Caring InterventionsWhat is the difference between care and caring?TAKING CARE OF PATIENTS emphasizes objective,professional care, such as the medical and psychological aspects of nursing. CARING FOR PATIENTS,on the other hand, is a humanistic way of interacting with patients that demonstrates sincere care andconcern for patients simply because they are human beings.How do nurses demonstrate caring during direct patient care?Appreciate the patient as a humanbeingShow respect for the patientBeing sensitive to the patientTalking with the patientTreating patient information confidentiallyTreating the patient as an individualEncouraging the patient to call with problemsBeing honest with the patientListeningattentively to the patientHow do nurses practice self-care?Recognizing, tending to nurse's own physiologic psychosocialneedsSeeking out activities that promote professional developmentNurses risk exhaustion,burnout, stressCaring for selfHealthy lifestyleIncrease self-awarenessLinked to self-controlBoost self-esteemMaslow’s Hierarchy of NeedsNursing theoristsLeininger's theory of culture care diversity and universalityRoach's theory of caring as the human mode of beingBoykin and Schoenhofer's nursing as caring theoryWatson's theory of human careBenner and Wrubel's theory of caringTypes of nursing knowledgeEmpirical ~ The science of nursingfacts, observations, theoriesAesthetic ~ The art of nursingempathy, holism, sensitivity, compassionPersonal ~ The therapeutic use of selfself awareness, engagement, personal investmentEthical ~ The moral componentprinciples and norReview barriers to measuring patient satisfactionIs the patient able to “judge” quality of care?How does the current state of illness affect the patient’s perception of quality of care?Whatpatient demographics will more readily respond to surveys?How are patient complaintshandled by staff?Do staff views of quality differ from patient views of quality?Why is it so difficult to measure?To obtain 100% satisfaction?oHCAHPS
Why is the HCAHPS survey so important?Provides a standardized survey instrument for measuringpatient perceptions of hospital careAllows comparison of hospitals by consumers on keyissues that are important to consumersData is publicly reportedLinks “pay for performancemeasures” between hospitals and third party payersWhat’s on the survey?Communication with nursesCommunication with doctorsResponsiveness of hospital staffPain managementCommunication about medicinesDischarge informationCleanliness of hospital environmentQuietness of hospitalenvironment PLUS‘Overall rating of hospital’ 0 to 10 scale‘Likelihood to recommend thishospital’ −Four point scale.

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Health care provider

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