CON 280: Source Selection and the Administration of Service Contracts CURRENT STRATEGY REVIEW EXERCISE GROUP RESULTS GROUP #: 1
Existing Contracts and Initiatives 2 Key Fact or Finding Implication on Acquisition Janitorial/Custodial Few local small businesses and personnel supplied under the AbilityOne program provide janitorial services for the installation. Housing Complying with the “Better Buying Power” memorandum and its myriad efficiency initiatives are a top priority. Engineering Services An enterprise contract for engineering A&AS is in place that individual program offices use to fulfill many of their needs for engineering services.
Current Performance 3 Key Fact or Finding Implication on Acquisition Housing - SIP has had trouble meeting the application processing (threshold time) and customer service request (threshold response time) requirements due to subcontractor mismanagement and unrealistic estimates of volume fluctuations. Not meeting the performance requirements. For example, placing 98% of personnel in appropriate housing within the threshold time period. Transportation – SIP has had trouble meeting the transportation availability and response time requirements due to unrealistic expectations of an aging motor pool. Not meeting requirements to maintain the motor pool at a threshold average availability of 97%, as well as respond to transportation requests for cargo within all routine and emergency service calls within the specified time limits 100% of the time. Engineering Services - Most of the issues that have arisen in this service area stem from variability in volume and conditions—the impact of an influx of personnel from BRAC on requirements scope and scheduling, for example, or the impact of severe weather on development or construction management. Delays caused by weather and influx of personnel from BRAC. Personnel Management & Support Services - there have been some issues with personal appearance, physical fitness, timeliness, and some customer complaints. These issues aren’t getting the attention they should be, and AlliedPro’s internal hiring standards are not as rigorous as they appear on paper. This creates a concern with consolidating all our security/protection services under one prime, given our current situation with AlliedPro.
Potential Risk Areas 4 Key Fact or Finding Implication on Acquisition Program manager and installation Commander are in separate chains of command from the contracting organization. Potential communication issues. The program office for this new IOSS contract will be different than the program office for the existing IOSS contract. Institutional knowledge may be list and there will be a learning curve when it comes to contract administration.
- Fall '16
- Business, Project Management, General contractor, engineering services