2011_SouthwestAirlinesOneReport.pdf - Three Passions ONE...

This preview shows page 1 - 4 out of 135 pages.

2011 SOUTHWEST AIRLINES ONE REPORT™ 39 Consecutive Years of Profitability May 2, 2011 Acquisition of AirTran Record Consolidated Operating Revenues $15.7 Billion #1 Southwest Airlines Achieved the U.S. DOT’s Top Ranking in Customer Satisfaction 45,000 + Employees 114,000+ Hours Volunteered Zero Environmental Violations Resulting in Monetary Fines 37th Rank on U.S EPA’s FORTUNE 500 Green Power Partners 2,600 + Tons Co-Mingled Waste Recycled
2011 SOUTHWEST AIRLINES ONE REPORT™ 2011 HIGHLIGHTED METRICS 1 2011 Performance Metrics 4 2011 People Metrics 5 2011 Planet Metrics 6 GARY’S MESSAGE 7 PERFORMANCE 10 Past Performance 12 2011 Performance 15 Revenues 20 Operating Costs 22 Financial Position 23 AirTran Acquisition 24 Future Performance Initiatives 26 Financial Management Approach 29 PEOPLE 31 Employees 32 One LUV 33 Benefits 35 Training 37 Engagement & Recognition 41 Customers 44 For the Customer 45 Customer Insight 48 Communities 51 Supporting Others 52 Leading the Way 55 Encouraging Individuals 59 Future People Initiatives 61 Social Management Approach 65 PLANET 69 Green Filter 70 Procurement 73 Education & Outreach 75 Stakeholder Involvement 77 Energy & Resource Use 79 Energy & Resource Conservation 82 Emissions 84 GHG Inventory 86 Recycling & Waste Management 90 Industrial Waste Management & Recycling 92 Future Planet Initiatives 96 Environmental Management Approach 99 GRI & CDP 102 External Assurance 104 GRI & CDP Index 106 BY THE NUMBERS 115 Performance By the Numbers 116 People By the Numbers 118 Planet By the Numbers 121 CORPORATE GOVERNANCE 123 30,000-FOOT VIEW 128 Mission & Vision 131 Awards & Accolades 132 Investing in LUV 134 Contact Us 135 TABLE OF CONTENTS 2
2011 SOUTHWEST AIRLINES ONE REPORT™ BELOW IS COPY FOR FOOTNOTES (F), (G), AND (C) THAT ARE REFERENCED THROUGHOUT THIS REPORT. Footnote F: Cautionary Statement Regarding Forward-Looking Statements The 2011 Southwest Airlines One Report contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements are based on, and include statements about, the Company’s estimates, expectations, beliefs, intentions, and strategies for the future, and are not guarantees of future performance. Specific forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts and include, without limitation, statements related to (i) the Company’s strategic initiatives and the expected impact of the initiatives on the Company’s results of operations and its customer experience, offerings, and benefits; (ii) the Company’s financial outlook and targets; (iii) the Company’s growth plans and expectations, including fleet, capacity, and network plans, initiatives, and expectations; (iv) the Company’s plans and expec- tations with respect to its acquisition of AirTran, including without limitation anticipated integration timeframes and anticipated costs and benefits associated with the acquisition; and (v) the Company’s plans, initiatives, and expectations related to sustainability. Forward-looking statements involve risks, uncertainties, assumptions,

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture