Mgmt 516 PP set 2

Mgmt 516 PP set 2 - PRODUCT/SERVICE DESIGN Information for...

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PRODUCT/SERVICE DESIGN Information for design; QFD 139 Product/Service development process Technical-legal-environmental-ethical review Market feasibility Financial feasibility Manufacturabilty Service design Service package Explicit services, Implicit services, Facilities, Facilitating goods, Information
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PROCESS PLANNING AND DESIGN Chapter 3 Types of Processes 71 Projects 97 Job/batch (process flow) – Job shop 82 Repetitive/Line (product flow) – Flow shop (assembly line) 76 Hybrid. Combining job shop and flow shop – Cellular Production 90 Continuous flow 75 Service processes 102 Characteristics of process types Volume Variety/Standardization Resource flexibility Automation/capital intensity Vertical Integration Customer participation
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PROCESS (JOB SHOP) LAYOUT 86 Layout is by process Advantages and Disadvantages 84-85 Variation in product Customization in services General purpose/flexible equipment
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Mgmt 516 PP set 2 - PRODUCT/SERVICE DESIGN Information for...

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