516 PP set III sp 09

516 PP set III sp 09 - QUALITY PLANNING AND PROCESS...

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1 QUALITY PLANNING AND PROCESS IMPROVEMENT Chapter 4 Evolution of Quality Management Inspection based quality control (QC) Statistical Quality Control (SQC) Inspection alone does not improve quality Quality must be managed: P, O, D/L, C Quality improvement is a long term strategy QI is a company-wide effort Customer focus and supplier involvement TQM; continuous improvement Deming and Juran 129-133 Malcolm Baldrige Award 181 ISO 9000 certification 181
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2 USING QUALITY AS A COMPETITIVE WEAPON Improved quality could increases market share ….. and fetch higher prices ….and reduce costs The result is higher profits.
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3 WHY WOULD COSTS DECREASE WHEN QUALITY IS IMPROVED ? Costs of Quality 129 Prevention costs 129 Appraisal costs 129 Internal failure costs 129 External failure costs 129 Short term effects Long term effects
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4 WHAT IS QUALITY ? Hutches view
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516 PP set III sp 09 - QUALITY PLANNING AND PROCESS...

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