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EXAM 2 notes - EXEPECTANCY VIOLATIONS THEORY Theory At A...

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EXEPECTANCY VIOLATIONS THEORY Theory At A Glance - People have expectations about the verbal and nonverbal behaviors of  others. - Violations of expectations are arousing and ambiguous. - Interpreting the meaning of an expectancy violation depends on the  favorability of the behavior and of the violator. - Under certain circumstances, violating social norms and personal  expectations is a superior strategy to conformity. Expectancies - Expectancies  are thoughts and behaviors anticipated in conversations. o Individual communicator factors (e.g., gender, personality, age) o Relational factors (e.g., status differences, attraction) o Context factors (e.g., social/task functions, environment, culture) - Types of expectations: o Preinteractional o Interactional - Expectancies are learned. Arousal - Arousal  is the increased interest or attention when deviations from  expectations occur. o Focuses attention on the source rather than the message o Types of arousal include Cognitive Physical Violation Valence - Violation valence  is the perceived negative or positive value of a  deviation from expecations.
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