The assignments in this course allow you to demonstrate that you understand the material in the lesson and can apply the concepts and ideas to work situations. At the end of Chapter 3, read Applications 3.2 "The New Boss and Communication" on page 108 in the textbook. Then, answer the questions provided below (not the questions in the textbook) using the Essay and Case Study GuidelinesPDF. Each question should be answered separately. Be sure to include the question number. Case Study Questionsa.Chapter 1 discusses the term knowledgeable employee. Define the term and explain whether the term applies to Lynn and Mark. Use specific examples. b.Using the nine-step decision-making system, a logical approach to problem solving, describe each step and how Lynn can apply the model to resolve her problem with Mark.