Notes255. Determine the person to whom the customercan escalate issues. 6. Define the decision-making structure. 7. Define the team operatingrules. 8. Outline the team meeting structure.
•Project Governance—Guidelines 1. Identifyroles that will exist in your project. e.g. ProjectManager, mentor, reviewer, Quality Manager,Testing Team, Project team etc. 2. Define theroles. Identify the responsibilities of each role.