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Electronic mail2 - Tanya Sarkissian(18062386 Dr Robinson...

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Tanya Sarkissian (18062386) Dr. Robinson UGBA 100 – 12 25 July 2007 Although electronic mail is arguably the most efficient and commonly used form of business  communication today, it is extremely difficult to filter and control what emails individuals in  your company send out and receive. A growing concern regarding electronic email in recent  years is over the ease of an employee sending out an email rant disclosing sensitive company  information. A prime example of this occurred at Kaiser Permanente when a 22-year old  employee sent out an email disclosing his complaints about Kaiser Permanente’s HealthConnect  project. Although this project was known to many in the company, the budget and projected loss  of HealthConnect were kept quiet. Kaiser Permanente and all other companies with an email  network system should be concerned with events similar to this taking place in the near future.  Events such as these can be very harmful for the company’s image and executives are striving to  find innovative ways to protect their company from such occurrences. In protection against e- mail rants, companies can educate workers about the consequences of their action and invest in  more effective email security services. Additionally, in regards to handling this situation if it  does occur, companies should either send a rebuttal publically or consult with the sender himself.   Companies such as Kaiser Permanente should implement new email security services in their  email network as well as hold workshops to help employees understand the consequences of  electronic rants. To avoid falling victim to an email rant a company can purchase greater email  security services from companies such as Symantec and TCG America. For example, Symantec 
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