CHAPTER 1 OUTLINE - CHAPTER 1 OUTLINE I. A. MANAGING IN THE...

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CHAPTER 1 OUTLINE I. MANAGING IN THE NEW ERA A. The Internet 1. The Internet changes the way management thinks and acts. 2. In the future, one of the most important jobs in your company will be that of chief Web officers. a. The chief Web officer will oversee information systems and strategies. b. The chief Web officer will create and manage business relationships via the new communications technologies. B. Globalization 1. Corporations try to take advantage of their transnational status to operate beyond the control of national governments. 2. Most U.S. corporations pay zero U.S. income tax. C. Knowledge Management 1. Knowledge management is the set of practices aimed at discovering and harnessing an organization’s intellectual resources. 2. Knowledge management is about finding, unlocking, sharing, and altogether capitalizing on the most precious resources of an organization. a. People’s expertise b. Skills c. Wisdom d. Relationships D. Collaboration across “Boundaries” 1. Productive communications between different departments, divisions, or other subunits of the organization. 2. Companies today must motivate and capitalize on the ideas of people outside the traditional company “boundaries.”
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a. Involving the customer more in company decisions. b. Get customers to think creatively and talk with one another online to come up with new product and service ideas. II.
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CHAPTER 1 OUTLINE - CHAPTER 1 OUTLINE I. A. MANAGING IN THE...

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