Managers’ Roles are Evolving
Managers must practice the art of getting things done through organizational resources (e.g., workers,
financial resources, information, and equipment).
Managers used to be bossy and tell people what to do and reprimand them if they did something
. . they generally acted stern.
Today, managers are educated to guide, train, support, motivate, and coach employees rather than to
tell them what to do. Teamwork helps learn from each other .
Managers should treat employees as partners rather than unruly workers.
Management will demand a new kind of person in the future: a skilled communicator and team
player as well as a planner, coordinator, organizer, and supervisor.
Functions of Management
Managers give direction to their organizations, provide leadership, and decide how to use
organizational resources to accomplish goals.
Managers today must deal with conflict resolution, create trust in an atmosphere where trust has
been badly shaken, and help create balance between work lives and family lives.
Managers look at the big picture, and their decisions make a major difference in organizations.
is the process used to accomplish organizational goals through planning, organizing,
leading, and controlling people and other organizational resources.
includes anticipating trends and determining the best strategies and tactics to achieve
organizational goals and objectives (please customers).
help monitor the
environment, find business opportunities, and watch for challenges. It is a key management function
because the other functions depend heavily on having a good plan.
includes designing the structure of the organization and creating conditions and systems in
which everyone and everything work together to achieve the organization’s goals and objectives. The
idea is to organize the firm so that everyone is working to please the customer at a profit. Must adapt
to the changing needs of your customer .
. . GM lost market share because of less fuel
means creating a vision for the organization and communicating, guiding, training, coaching,
and motivating other to work effectively to achieve the organization’s goals and objectives. The trend
is to empower employees, giving them as much freedom as possible to become self
directed and self
motivated. Leadership is necessary to keep employees focused.
involves establishing clear standards to determine whether an organization is progressing
toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if
they are not. Measuring whether what actually occurs meets the organization’s goals.