Chapter_7 - Management, Leadership, & Employee...

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Employee Empowerment Chapter 7 Managers’ Roles are Evolving Managers must practice the art of getting things done through organizational resources (e.g., workers, financial resources, information, and equipment). Managers used to be bossy and tell people what to do and reprimand them if they did something wrong . . . they generally acted stern. Today, managers are educated to guide, train, support, motivate, and coach employees rather than to tell them what to do. Teamwork helps learn from each other . . .technology. Managers should treat employees as partners rather than unruly workers. Management will demand a new kind of person in the future: a skilled communicator and team player as well as a planner, coordinator, organizer, and supervisor. Functions of Management Managers give direction to their organizations, provide leadership, and decide how to use organizational resources to accomplish goals. Managers today must deal with conflict resolution, create trust in an atmosphere where trust has been badly shaken, and help create balance between work lives and family lives. Managers look at the big picture, and their decisions make a major difference in organizations. Management is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources. Planning includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives (please customers). Planning Teams help monitor the environment, find business opportunities, and watch for challenges. It is a key management function because the other functions depend heavily on having a good plan. Organizing includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization’s goals and objectives. The idea is to organize the firm so that everyone is working to please the customer at a profit. Must adapt to the changing needs of your customer . . . GM lost market share because of less fuel efficient cars. Leading means creating a vision for the organization and communicating, guiding, training, coaching, and motivating other to work effectively to achieve the organization’s goals and objectives. The trend is to empower employees, giving them as much freedom as possible to become self directed and self motivated. Leadership is necessary to keep employees focused. Controlling involves establishing clear standards to determine whether an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not. Measuring whether what actually occurs meets the organization’s goals.
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Planning: Creating a Vision Based on Values Executives rate planning as the most valuable tool in their workbench. A Corporate Vision
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Chapter_7 - Management, Leadership, & Employee...

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