BC_MC_Test_01_ans

BC_MC_Test_01_ans - Chapter 1 ACHIEVING SUCCESS THROUGH...

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1 Chapter 1 ACHIEVING SUCCESS THROUGH EFFECTIVE BUSINESS COMMUNICATION Multiple Choice ANSWER: b; DIFFICULTY: moderate; PAGE: 4; TYPE: application
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2 6. An example of downward communication flow is a. a junior staff person giving information to a staff supervisor. b. a sales manager giving instructions to a salesperson. c. an e-mail message about sick leave from one staff secretary to another. d. a company briefing held on the organization’s top floor. ANSWER: b; DIFFICULTY: easy; PAGE: 5; TYPE: application
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3 11. When it comes to the informal communication network, savvy managers a. work hard to shut it down. b. tap into it to spread and receive informal messages. c. ignore most of the information it contains. d. none of the above ANSWER: b; DIFFICULTY: moderate; PAGE: 5; TYPE: concept 12. Which of the following is not a characteristic of effective business messages? a. They provide practical information. b. They present the writer’s opinions as facts.
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BC_MC_Test_01_ans - Chapter 1 ACHIEVING SUCCESS THROUGH...

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