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Unformatted text preview: 18 Chapter 2 COMMUNICATING IN TEAMS AND MASTERING LISTENING AND NONVERBAL COMMUNICATION SKILLS Multiple Choice 1. In participative management a. employees are involved in the company's decision making. b. all top-level managers participate in profit sharing. c. teams are discouraged in favor of individual achievement. d. an authoritarian management model is used. ANSWER: a; DIFFICULTY: moderate; PAGE: 36; TYPE: concept 2. Which of the following is not a way teams help organizations to succeed? a. Increase information and knowledge b. Increase groupthink among members c. Increase performance levels d. Increase diversity of views ANSWER: b; DIFFICULTY: moderate; PAGE: 37; TYPE: concept 3. Groupthink refers to a. the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, and to favor majority opinion. b. the four-step decision-making process in groups....
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