BC_MC_Test_08_ans

BC_MC_Test_08_ans - Chapter 8 WRITING ROUTINE AND POSITIVE...

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Chapter 8 WRITING ROUTINE AND POSITIVE MESSAGES Multiple Choice 1. When making a routine request, you begin with a. an indication of the importance of your request. b. a statement of who you are. c. a clear statement of the main idea or request. d. a question. ANSWER: c; DIFFICULTY: moderate; PAGE: 216; TYPE: concept 2. When making a request, you should a. use the inductive plan. b. assume the reader will comply with your request. c. demand immediate action. d. do all of the above. ANSWER: b; DIFFICULTY: moderate; PAGE: 216; TYPE: concept 3. An effective opening for a routine request would be a. Please send me a summary of last month’s east region sales data. b. As soon as you get this, send me last month’s sales data. c. I know you may not want to, but send me last month’s sales data. d. any of the above. ANSWER: a; DIFFICULTY: moderate; PAGE: 216; TYPE: application 4. In the body of a request message, you a. beg the reader to grant your request. b. give details and justify your request. c. give your sales pitch. d. do all of the above. ANSWER: b; DIFFICULTY: moderate; PAGE: 216; TYPE: concept 5. When asking questions in a request message a. begin with the least important question and work your way up to the most important. b. avoid any open-ended questions. c. begin with the most important question. d. weave your questions into the rest of the content of your message. ANSWER: c; DIFFICULTY: easy; PAGE: 216; TYPE: concept
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6. When closing a direct request, you a. thank the reader in advance for helping you. b. mention your own qualifications or status. c. request a specific response and mention the time limits. d. indicate the consequences of a failure to reply. ANSWER: c; DIFFICULTY: moderate; PAGE: 216; TYPE: concept 7. When requesting information or action from a fellow employee, you should generally a. use the indirect approach. b. get straight to the point. c. maintain a formal style and tone. d. do all of the above. ANSWER: b; DIFFICULTY: moderate; PAGE: 217; TYPE: concept 8. Before volunteering someone’s name as a reference, always a. assume you have permission to do so. b. ask that person's permission. c. describe your relationship with that person. d. list that person's address and phone number for ease of contact. ANSWER: b; DIFFICULTY: moderate; PAGE: 219; TYPE: concept 9. If you request a recommendation from a person you haven’t had contact with recently, you should a. use the opening of your letter to refresh the person’s memory. b. enclose a stamped, preaddressed envelope. c. use the persuasive approach. d. use the bad-news approach. ANSWER: a; DIFFICULTY: moderate; PAGE: 219; TYPE: concept 10. The opening of a request for a recommendation should include a. the direct request for a recommendation. b.
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BC_MC_Test_08_ans - Chapter 8 WRITING ROUTINE AND POSITIVE...

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