2200.2008.Ch9%2617%20Group%20and%20Decision-Making

2200.2008.Ch9%2617%20Group%20and%20Decision-Making - Agenda...

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© Stéphane Guerraz Langara OB2200 / 2008 1 Agenda Groups Decision-Making Group Decision-Making
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© Stéphane Guerraz Langara OB2200 / 2008 Groups in Organizations Group = two or more people who work together regularly to achieve common goals An effective group achieves high levels of: Task performance (quality, quantity, timeliness of results) Member satisfaction (positive experience that meets members’ needs) Team viability (members willing to work together again or look forward to the chance to do so)
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© Stéphane Guerraz Langara OB2200 / 2008 Contributions of Groups to the Organization Synergy = the creation of a whole that is greater than the sum of its parts Superior performance (i.e., better than lone individuals) only when: No clear expert to assign decision to Problem-solving can be handled by dividing work and sharing information Need for creativity and innovation (groups more willing to take risks than are individuals)
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© Stéphane Guerraz Langara OB2200 / 2008 Contributions of Groups to the Organization (cont’d) Forum to learn and share information Satisfying needs for: Social interaction Security Emotional support Ego involvement in activities
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© Stéphane Guerraz Langara OB2200 / 2008 Problem with Groups: Social Loafing Social loafing = when people work less hard in groups than they would by themselves Why? Individual contributions less noticeable Prefer others to carry the workload To deal with social loafing Define members’ roles and tasks to maximize individual interests Make individual rewards dependent on contributions to group Enhance responsibility by identifying individual contributions to the group
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© Stéphane Guerraz Langara OB2200 / 2008 Problem with Groups: Social Facilitation Social facilitation = tendency for one’s behaviour to be influenced by the presence of others in a group The audience acts to create emotional arousal or excitement that: Enhances behaviour when one is proficient at the task (e.g., athlete at Olympics) Negatively affects behaviour when the task is not well learned
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© Stéphane Guerraz Langara OB2200 / 2008 Formal Groups Formal group = one that is officially designated for a specific organizational purpose Types: Permanent workgroup/command group Unit with subordinates reporting to head who links with other parts of organization Perform specific function on regular basis Temporary work groups E.g., committee, cross-functional task force Virtual groups Meet and work together electronically through computer networks
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© Stéphane Guerraz Langara OB2200 / 2008 Informal Groups Informal group = one formed spontaneously by members without being officially designated by the organization Types: Friendship groups People who like each other and choose to spend time together, e.g., on breaks, lunch Interest groups
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2200.2008.Ch9%2617%20Group%20and%20Decision-Making - Agenda...

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