Solutions_quiz_2_Spring_08

Solutions_quiz_2_Spring_08 - Section: 2 pm 4 pm (Circle...

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Section : 2 pm 4 pm Name:__________________________ (Circle one) 1 BUAD 311T Solutions to Quiz #2 Spring ‘08 MyAccountant.com is a recent start-up trying to cater to customers in search of accounting services who are intimidated by the idea of talking to an accountant or simply too lazy to go to an accountant’s office. Unlike traditional accounting firms, MyAccountant.com allows for extensive interaction between accountants and their customers via telephone and the internet. This process is used in the upfront part of the customer interaction, largely consisting of answering some basic customer questions prior to entering a formal relationship. In order to allow customers to interact with the firm’s accountants (in fact, the firm hires accountants who are graduates of the Leventhal School) customers are encouraged to send emails to query@MyAccountant.com . From there, the incoming emails are distributed to the accountant who is currently “on call”. Given the broad skills of Leventhal graduates, each accountant can respond to each incoming request.
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Solutions_quiz_2_Spring_08 - Section: 2 pm 4 pm (Circle...

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