m2l6 - Module 2: Organizational Behavior and Management...

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Module 2: Organizational Behavior and Management Professor Cristina Banks banks@haas.berkeley.edu Office Hours: Monday 2-4 @ F526
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Motivating People Definition of work motivation. The importance of job satisfaction and morale. The relationship between job satisfaction and work performance. Different ways of motivating people. Which theory to use?
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What leads to high performance? Performance = f (Ability X Motivation) Ability = Skills and Training Motivation = Incentives, Rewards, Intrinsic Motivators
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High Performance Both Ability and Motivation must be high in order to get high performance from employees.
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Satisfaction and Morale Job satisfaction : the degree of enjoyment derived from enjoying the job. Morale : the overall attitude toward work. High job satisfaction and high morale lead to employee retention and commitment. Job dissatisfaction and low morale leads to low performance, absenteeism and turnover. Higher satisfaction does NOT lead to higher
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m2l6 - Module 2: Organizational Behavior and Management...

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