Business Communication week 3

Business Communication week 3 - CHAPTER 1: Achieving...

Info iconThis preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
CHAPTER 1: Achieving Success through Effective Business Communication Communication : is the process of sending and receiving messages. Communication Challenges in Today’s workplace - Advances in technology - Globalization and Workforce Diversity - Team-Based Organization The six steps of communication process 1) The sender has an idea 2) The sender encodes the idea 3) The sender transmits the message 4) The receiver gets the message 5) The receiver decodes the message
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
6) The receiver sends feedback Communication Barriers: 1) Perceptual and Language Differences 2) Restrictive Environments 3) Use of Deceptive Communication Tactics 4) Distractions Guidelines for overcoming communication barriers: 1) Adopt an audience-centered approach 2) Foster Open-Communication Climate 3) Commit to ethical communication 4) Create efficient messages Communication in organizational settings
Background image of page 2
Internal External -Formal Comm. Network -Formal Comm. Network -Informal Comm. Network -Informal Comm. Network The five characteristics of Effective Business Communication:
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 07/27/2009 for the course ENG 227 taught by Professor Aguilar during the Spring '09 term at DeVry Cincinnati.

Page1 / 9

Business Communication week 3 - CHAPTER 1: Achieving...

This preview shows document pages 1 - 4. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online