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Unformatted text preview: queue) and a single frequent agent. If the frequent agent is busy and if there are not more than 2 customers in the queue of the regular agents, frequent customer in the queue changes his/her queue and moves to the regular queue. Regular customers and frequent customers have a service time N(10, 4) and N(7, 2) respectively(in minutes). This company works 16 hours a day (between 08:00-00:00). Inter arrival time (in minutes) of the customers follow EXPO(2) between 08:00-16:00 and EXPO(4) between 16:00-24:00. Besides, frequent agent is closed after 16:00 so as of 16:00 frequent customers are also served by the regular agents. Write a SIMAN code that runs this company for a day and gives the following statistics: total time spent in the system for each customer type the number of customers that change their queue average number of busy regular agents average number of busy frequent agents average number of customers in the regular queue average number of customers in the frequent queue...
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- Spring '09