Unformatted text preview: The second thing I noticed was paralanguage. She is a seasoned telemarketer, or marketing rep and has been on the phone in a sales environment for several years. She has a strong, non-hesitant voice. However, when talking about the number of our appointments canceling in confirmation, she didn’t want to come right out and say that we are not setting firm appointments, so she changed her words around to get her point across without offending anyone (and it worked!). I know I’ve written more than two paragraphs, and I apologize. This was the easiest way for me to arrange my thoughts. I really liked this assignment and can already tell that I will be evaluating nonverbal communication on a day -to-day basis more intently because I have realized how it directly affects my job performance…and my paycheck!...
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This note was uploaded on 08/04/2009 for the course MKTG 101 taught by Professor Dr.jones during the Spring '09 term at Lindenwood.
- Spring '09