SITXCCS007 SITXCCS008_Activity 2 (Role Play).docx -...

This preview shows page 1 - 3 out of 5 pages.

SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices V1.3 SITXCCS007 Course: Enhance customer service experiences SITXCCS008 Course: Develop and manage quality customer service practices STUDENT NAME STUDENT ID. NUMBER ASSESSOR NAME RESULT INDIVIDUAL ASSESSMENT RESULT ASSESSMENT ACTIVITY S ¨ NS ¨ FINAL RESULT C ¨ NYC ¨ ASSESSOR FEEDBACK I have received the Assessment Feedback on____________________________ (DATE) STUDENTS SIGNATURE ASSESSOR SIGNATURE DATE DOCUMENT CONTROL VERSI DATE AUTHOR COMMENTS Trainer Resource: Customer Service Version 1.3 © Reece Thomas, 2016 Assessment Activity (Formative)
SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices V1.3 ON 1.3 3 rd September 2015 Reece Thomas Original ASSESSMENT INSTRUCTIONS Assessment Overview Format: Role Play Total Marks Students undertaking this assessment must demonstrate competency as per the Training Package or accredited course requirements, guidelines and rules. Academies Australasia Polytechnic’s VET Programs observes the following grading scheme for the below assessment: Competency based assessment is a process where an

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture