1.Explain the terms staffing level and staffing mixStaffing levels refers to the number of staff employed at any one time this might varyacross any given day or across longer periods of time due to factors such as seasonalvariationsStaffing mix refers to the combination of types of employment status that the staff have,eg 1 permanent fu-me person plus 1 casual part-time person2.Explain why it is important to focus a TNA on the goals of the businessA TNA that focuses on the goals of the business ensures that the competencies requiredto fulfill the business plans are clearly identified and become the drivers to stimulatestaff development. This will help ensure that investment in staff training is appropriatelytargeted and accommodates, where possible. If the staff development (training,coaching or mentoring) is correctly targeted, it will be a good business investment. If it isnot correctly targeted, it will be a waste of time and money3.Define the terms 'policy' and 'procedureA policy is a statement of the rationale behind a decision. It describes what the businessdecision is on certain matters and provides sufficient detail for employees to understandthe context and intent of the decision Procedures are the specific actions that theemployee must undertake in order to comply with the policy.4.Policies and procedures can help to ensure that the business achieves its goals.Explain why.Policies and procedures should be developed so that they accurately reflect the overallvision of the business, that is, the culture, targets and desired outcomes. The policiesand procedures provide a framework for conduct that helps to ensure that all staffperform in ways that will maximize the chances of realizing these goals5.Create a job and person specification for a vacancy in a business of your choice. Ifthere is no current vacancy, choose a hypothetical position that could becomeavailable in the future.
Name of the organization : Little Wattlebird CaféPosition: BaristaTerm and nature of employment qualifications:24-32 hours per weekFriendly working environment and awesome staff teamOverall responsibility:2+ years of experience working as a baristaExperienced with specialty coffee, adjusting grinds and latte arts.Good communication skills with staff and customers.6.Explain how job competencies differ from job tasks.Job tasks are the activities that a person will perform in the course of the job, forexample till duties and cash handlingCompetencies are the abilities needed to conduct those tasks or functions, forexample strong understanding of extraction profiling and recipe writing7.Explain the advantages and disadvantages of using a panel to select staff. Advantages include having several opinions, minimizing the risk of discrimination/ bias, awider range of questions can be asked Disadvantages can include the process takinglonger, finding time for the panel to meet; it can be more intimidating for the applicants.