5_Institutional Assessment Instruments - Ways in which evidence will be collected[tick the column The evidence must show that the trainee\u2026

5_Institutional Assessment Instruments - Ways in which...

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Evidence Plan Competency standard: CONTACT SERVICES NC2 Unit of competency: COMMUNICATE EFFECTIVELY IN ENGLISH FOR COSTUMER SERVICE Ways in which evidence will be collected: [tick the column] Observation & Questioning Demonstration & Questioning Third party Report Portfolio Written The evidence must show that the trainee… Manifested proficiency in communication by expressing oneself effectively / / Applied the 3 C’s of communication (clarity, conciseness and coherence) to effectively deliver messages, feedback and instruction / / Demonstrated confidence when communicating in English / / Applied oral English communication skills to effectively deliver a persuasive conversation / / Demonstrated effective listening by being able to appropriately respond to questions and requests / / Demonstrated comprehension by being able to respond effectively with awareness of audience and purpose / / NOTE: *Performance Criteria and Critical aspects of competency
TABLE OF SPECIFICATION Objectives/Content area/Topics Knowledge 30

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