6 - Quality Management 2 - Sp2020 -BA.pptx - Sophomore Management Experience(SME Technology\/Operations Management(TOM Session 6 \u2013 Quality Management 2

6 - Quality Management 2 - Sp2020 -BA.pptx - Sophomore...

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Sophomore Management Experience (SME) Technology/Operations Management (TOM) Session 6 – Quality Management 2
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Today’s Agenda Previous Class: TQM and Lean (PDCA, DMAIC) Concordia Case - Quality Quality Tools Process Capabilities 6 Sigma Planning Ahead
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The TQM Approach Total quality management = managing the entire organization so that it excels on the dimensions of products and services that are important to the customer. The 3 Key Elements: 1. Relentless focus on Customer satisfaction 2. The involvement of all employees 3. Philosophy of Continuous Improvement
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Principles of TQM - The PDCA Cycle “Shewhart cycle” OR “Deming wheel” Document process Collect and analyze data Develop a plan Implement plan Collect data for evaluation Using data to check: results match the goal? Standardize successful method, revise unsuccessful plan Plan Do Act Check
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Steps in Problem Solving – Six Sigma The Seven Step Method : 1. Select a problem and describe it clearly 2. Study the present system/Collect data 3. Identify possible causes/Analysis 4. Plan and implement a solution 5. Evaluate effects 6. Standardize any effective solutions 7. Reflect on process; develop future plans
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The DMAIC Cycle - Six Sigma Methodology D efine Project Selection M easure Select Characteristics Define Performance Standards Validate Measurement System A nalyze Establish Product Capability Define Performance Objective Identify Variation Sources I mprove Screen Potential Causes Discover Variable Relationships Establish Operation Tolerance C ontrol Validate Measurement System\Determine Process Capability Implement Process Control
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TQM vs. Six Sigma Total Quality Management: A philosophy that advocates continuous evaluation and improvement of processes Six Sigma: An idea that restricts the variance (and increase precision) of the processes.
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Pareto Analysis Chart 80/20 Rule: 80% of the problems may be attributed to 20% of the causes.
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