Chapter 4 Notes What You'll Learn 1. Understand the difference between listening and hearing. 2. Know and practice the four stages of listening. What You'll Learn (cont.) 3. Utilize the five criteria for evaluating speeches. 4. Identify the steps needed to become an active listener. Listening Vs. Hearing Hearing is the physical ability to receive sounds. Listening is the attending, receiving, interpreting, and responding to messages presented aurally. Four Stages of Listening 1. Sensing – To become aware of or to perceive. 2. Interpreting – Attaching meaning to a speaker's words. Four Stages of Listening (cont.) 3. Evaluating – Assessing the worth of the speaker's ideas and determining their importance to you. Cognitive Dissonance – The tendency to agree with ideas that fit our value system and disagree with those ideas that conflict it. Four Stages of Listening (cont.) 4. Reacting/Responding – Providing feedback to the speaker's message. Effective speakers rely on and encourage feedback from their audience.
You've reached the end of your free preview.
Want to read all 3 pages?
- Spring '08
- Listening, Cognitive Dissonance