Session_10 - Session 10 Learning Objectives Describe...

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Copyright I. Splettstoesser-Hogeterp, 2009 1 Session 10 Learning Objectives Describe managers, their decision processes and how IT assists Consider the usefulness of particular IT tools in decision-making Assess the benefits and disadvantages of dashboards and other “intelligent” systems Picture 5
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Copyright I. Splettstoesser-Hogeterp, 2009 2 Management Individual managers use the organization’s resources to help achieve organizational goals Managers are present at several levels of the organization: Operational Middle management Strategic or executive
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Copyright I. Splettstoesser-Hogeterp, 2009 3 Management roles Interpersonal Informational Decisional This means working with people, money, energy, materials, space, time.
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Copyright I. Splettstoesser-Hogeterp, 2009 4 Simon’s decision model (p. 271)
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Copyright I. Splettstoesser-Hogeterp, 2009 5 Simon’s decision model and IT Intelligence: requires gathering accurate information, e.g. using TPS or ERP system Design: could use DSS to identify alternatives or ES to work through knowledge base for alternatives Choice: DSS could help with sensitivity testing Implementation
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Copyright I. Splettstoesser-Hogeterp, 2009 6 Using IT support to address decision difficulties (270-271) More alternatives to consider: Use DSS for analysis and EIS to identify exceptions Time pressures: Have data automatically transferred or reformatted (e.g. middleware) Uncertainty adds complexity: Use DSS and sensitivity analysis to determine sensitive variables Information dispersion: Underlying wireless or WAN network helps data collection
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Copyright I. Splettstoesser-Hogeterp, 2009 7 Figure 9.2 illustrates that simpler problems can be automated
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Copyright I. Splettstoesser-Hogeterp, 2009
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Session_10 - Session 10 Learning Objectives Describe...

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