Session_9 - Session 9 Learning Objectives Review the...

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Copyright I. Splettstoesser-Hogeterp, 2009 1 Session 9 Learning Objectives Review the different  types of information  systems and their users Examine the benefits  and limitations of ERP  and EDI systems Explain CRM and SCM  concepts and role of  extranets
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Copyright I. Splettstoesser-Hogeterp, 2009 2 Understanding “users” and their information systems (review) Everyone who uses  a screen, enters  information, or  works with computer  reports is a “user” Consider  organizational level,  and job function 
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Copyright I. Splettstoesser-Hogeterp, 2009 3 Think about applications to education … Before you go on to  the next overhead,  take a few minutes  to write down how  technology is used  in education, and  how that impacts the  educational process
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Copyright I. Splettstoesser-Hogeterp, 2009 4 Here are some examples that I found Greater reach Potential for more  variety Virtual learning Less risk Loss of privacy More monitoring Check: www.telbotics.com
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Copyright I. Splettstoesser-Hogeterp, 2009 5 Systems at Bank of Nova Scotia Online features include: Account consolidation,  personalized reminders,  RRSP loans Automated answers to  questions in plain  English are a new  feature The aim is to provide a  ‘consistent customer  experience across  channels’ 
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Copyright I. Splettstoesser-Hogeterp, 2009 6 Enterprise Systems (also known as Enterprise Resource Planning systems) Information systems  are integrated as  shown Multiple  departments have  access to common  information
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Copyright I. Splettstoesser-Hogeterp, 2009 7 Enterprise Systems - Benefits Coherent organizational  structure More precise and timely  information Potential for better  decision making Unified technology  platform Efficient and customer  driven operations
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Copyright I. Splettstoesser-Hogeterp,
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Session_9 - Session 9 Learning Objectives Review the...

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