Unformatted text preview: 4. Name 4 costs of quality. 5. Briefly explain ISO9000. 6. What is total quality management? 7. Identify and briefly explain the 6 concepts for an effective TQM program. 8. Identify 7 tools of TQM. 9. Define the role of inspection in a TQM environment. 10. List the 10 determinants of service quality....
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- Fall '05
- Management, Quality management system, effective TQM program