Chapter 5 Outline - SPC 103 Chapter 5 Outline Listening In...

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SPC 103 Chapter 5 Outline Listening In Interpersonal Communication I. The listening process (“A Five Stage Model of Listening”, Figure 5.1, p. 116) A. Receiving-hearing and attending B. Understanding-learning and deciphering meaning C. Remembering- recalling and retaining D . Evaluating- judging and criticizing E. Responding-answering and giving feedback (Table 5.3, p. 121) II. Styles of Effective listening A. Empathic and objective listening 1. Determine whether you need to understand (identifying with the other person’s feelings and when you need to go further to look more objectively and see beyond what the other person sees 2. Suggestions: a) See the sequence of events as punctuated from the speaker’s point of view b) View the speaker as an equal; Avoid interrupting c) Seek to understand both thoughts and feelings d) Eliminate physical and/or psychological barriers to equality e) Avoid “offensive listening” the tendency to listen to only the information that will help you find fault f) Beware of the “friend-or-foe” factor that may lead to distorted messages due to your attitudes
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B. Nonjudgmental and critical listening 1. Nonjudgmental listening is to help understanding, and critical
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Chapter 5 Outline - SPC 103 Chapter 5 Outline Listening In...

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