Ops Mgmt 8e ch06pp

Ops Mgmt 8e ch06pp - Practice Problems: Chapter 6, Managing...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Practice Problems: Chapter 6, Managing Quality Problem 1: The accounts receivable department has documented the following defects over a 30-day period: Category Frequency Invoice amount does not agree with the check amount 108 Invoice not on record (not found) 24 No formal invoice issued 18 Check (payment) not received on time 30 Check not signed 8 Invoice number and invoice referenced do not agree 12 What techniques would you use and what conclusions can you draw about defects in the accounts receivable department? Problem 2: Prepare a flow chart for purchasing a Big Mac at the drive-through window at McDonalds. Problem 3: Draw a fishbone chart detailing reasons why a part might not be correctly machined. 1
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
ANSWERS : Problem 1: Category Frequency Percent Invoice amount does not agree with the check amount 108 54 Invoice not on record (not found) 24 12 No formal invoice issued 18 9 Check (payment) not received on time 30 15 Check not signed 8 4
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 5

Ops Mgmt 8e ch06pp - Practice Problems: Chapter 6, Managing...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online