Ops Mgmt 8e ch10pp - Practice Problems Chapter 10 Human...

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Practice Problems: Chapter 10, Human Resources and Job Design Problem 1: Develop a Process Chart for making a grilled cheese sandwich. Problem 2: Develop an Activity Chart for doing three loads of laundry. Problem 3: Develop a Process Chart for changing the oil in an automobile. Problem 4: Develop an Activity Chart for writing a term paper. 1
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ANSWERS Problem 1: One possible solution. The level of detail in process charts depends upon the requirements of the job. Time is often included to aid analysis of value added. Process Chart Distance Symbol Process Description 10 Move to cabinet - Get loaf of bread 6 Move to counter - Open loaf of bread - Remove two slices of bread - Lay slices on counter-top - Close loaf of bread Move to cabinet Replace loaf of bread on shelf 10 Move to refrigerator Get mustard, package of ham from refrigerator, and butter 10 Move to counter - Open package of ham - Remove two slices of ham 2
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- Close package of ham - Open mustard - Spread mustard on bread - Close mustard - Place ham on bread - Close sandwich - Open butter - Spread butter on top slice of bread 5 Move to stove -
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