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TITLE PAGEHow employee motivation impacts onjob performance(A case study of Holiday Inn)Student name: Mircea Alexandru BadeaStudent ID: 16002684Module name and code: Business and Management Project – DissertationBM6100-40Word count: 11037
TABLE OF CONTENTSContentsINTRODUCTION......................................................................................................................................5Research aims.....................................................................................................................................8Research Questions...........................................................................................................................9LITERATURE REVIEW.........................................................................................................................10CLAYTON ALDERFER- ERG THEORY.........................................................................................19CORRELATION BETWEEN MASLOW, HERTZBERG AND CLAYTON ALDERFER’STHEORIES..........................................................................................................................................19CORRELATION BETWEEN EMPLOYEE AND CONSUMER SATISFACTION.......................20EFFECTS OF JOB SATISFACTION...............................................................................................20RESEARCH METHODOLOGY............................................................................................................23Design of research...........................................................................................................................23Research model................................................................................................................................26FINDINGS................................................................................................................................................30Research Hypothesis.......................................................................................................................30RESULTS AND FINDINGS...................................................................................................................32Working environment......................................................................................................................32Career Path and promotion policies............................................................................................33Work-life Balance..............................................................................................................................33Salary and Incentives......................................................................................................................34Fairness and Transparency............................................................................................................35Status of 360o Relationship...........................................................................................................36Job Satisfaction................................................................................................................................37Job Performance..............................................................................................................................38Reliability test and Principal Component Analysis..................................................................39Regression Analysis........................................................................................................................41DISCUSSION..........................................................................................................................................43CONCLUSION........................................................................................................................................46REFERENCES........................................................................................................................................48APPENDICES.........................................................................................................................................53QUESTIONNAIRE..............................................................................................................................53P a g e|2
FINDINGSINTRODUCTIONMajority of all full-time workers are still set at a standard 40 hours working week. Basedon this factor, it could be estimated that an average human being works 2100 hoursevery year(Ahmad, 2013). From this, it could be stated that most people spend a largeamount of their lives working and therefore it is crucial to determine how the workingconditions are for that person, and their motivation level. To find security within their jobroles and keeping a constant cash flow income for that person, the organization mustthrive. Since all companies will only thrive through the performance of the employees, itis crucial to conduct research to conclude what factors are motivating the employees sothat they can work at the peak of their capacity. Two things which improve workingconditions are motivation and communication. Many companies around the worldunanimously claim that to prosper within the company, motivation is essential. Thereforethe main purpose of this study is to point out factors which influence motivation in aparticular work setting. The motivational elements are in everybody and the push intothe prevailing moment's thinking(Kasten et al., 2019). The driving force is connecteddirectly to the individual performance gained by the organization and as a catalyst for allindividual employees working for an organization to improve their work performance orto do the job in a far better way than usual. Organization works with people and eachperson contributes to the accomplishment of an organization's ultimate goal(Kotlar etal., 2018). Factors that affect workplace morale at a time when financial rewards areheld to a minimum, contribute to the success of workers. Strongest forecasters forturnover are intrinsic motivation and the association between dominance and turnovertargets was only favorable for workers with poor intrinsic motivation. The only thing thatcompanies need to do is to provide workers with opportunities and tools. A good

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