101 student Dysfunctional Comm & What to Do About It

101 student Dysfunctional Comm & What to Do About...

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Page 1 of 2 Dysfunctional Communication and What to Do About It Forms of Miscommunication: Kitchen-sinking – Drifting off-beam – Mindreading – Yes-butting – Cross-complaining – Displays of Negative Affect: Criticism – Contempt – Defensiveness –
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Unformatted text preview: Stonewalling Belligerence Page 2 of 2 Healthy Communication Strategies: Behavior description I-statements XYZ statements Active listening 1. Paraphrasing 2. Perception checking...
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This note was uploaded on 09/03/2009 for the course SOC SOC 101 taught by Professor Whittacker during the Spring '09 term at ASU.

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101 student Dysfunctional Comm & What to Do About...

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