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101 student Dysfunctional Comm & What to Do About It

101 student Dysfunctional Comm & What to Do About...

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Page 1 of 2 Dysfunctional Communication and What to Do About It Forms of Miscommunication: Kitchen-sinking – Drifting off-beam – Mindreading – Yes-butting – Cross-complaining – Displays of Negative Affect: Criticism – Contempt – Defensiveness –
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Unformatted text preview: • Stonewalling – • Belligerence – Page 2 of 2 Healthy Communication Strategies: • Behavior description – • I-statements – • XYZ statements – • Active listening – 1. Paraphrasing – 2. Perception checking –...
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101 student Dysfunctional Comm & What to Do About...

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