PWO wk 10_07 - Learning Objectives 1. Define conflict and...

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Learning Objectives 1. Define conflict and explain how it may affect organisational effectiveness 1. Explain how managers may deal with conflict effectively 2. Explain the role of negotiation in organisations 3. Discuss managerial issues in negotiations
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Conflict page 460, Wood et al When two or more people disagree about issues of organisational substance or Experience emotional antagonism with one another
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Substantive and emotional conflicts Substantive Fundamental disagreement over goals, and the means for their accomplishment Emotional Interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear or resentment
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Levels of conflict Intrapersonal conflict Approach- Avoidance conflicts Interpersonal conflict Intergroup conflict Interorganisational conflict Eg, Unions & orgazs & Divisions (int)
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Conflict and culture National cultural diversity International cultural diversity Asset and liability Expatriate cross-cultural adaption
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This note was uploaded on 09/06/2009 for the course MGMT O.B taught by Professor Darylalcock during the Spring '08 term at University of Central Arkansas.

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PWO wk 10_07 - Learning Objectives 1. Define conflict and...

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