151_final - IEOR 151 Term Project Group 4 Wanzhen(Joanna)Lu...

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IEOR 151 Term Project Group 4 Wanzhen(Joanna)Lu Ana Carolina Mello Nicolas Andrew Suryono Adnan Zubair
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TABLE OF CONTENTS AND OUTLINE I. Contact Letter II. Company Background III. Inventory Management IV. Analysis V. Summary of Results and Problem Statement VI. Recommendation and conclusion
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Barbara Burrier Cal Bookstore Senior Textbooks Manager E-mail:0554txt@fheg.follett.com Phone: (510) 642-9000 Dear Barbara Burrier: We are students in Industrial Engineering and Operations Research at the University of California, Berkeley, and we got your contact information from Katrina Sadler, the academic textbook manager in a visit to Cal Bookstore last month. We are writing to see if a small group of students might visit the Cal Bookstore and ask some questions as part of a class assignment. We are enrolled in a service operations course taught by Professor Liu. An assignment in the course is to visit a local service facility and to prepare oral and written reports. The course covers such topics as service strategy, service design, facility location and layout, handling waiting lines, and managing supply and demand. We would like to have an opportunity to interview you or one of your staff members to learn how concepts in these topic areas are being applied in Cal Bookstore. If you agree to allow us to visit your facility and meet with you, we will be happy to provide you with a copy of our written report. The data we will collect will be used for the purpose of this class project assignment only. Here is the course website for which we are enrolled in. http://www.ieor.berkeley.edu/~ieor151/ Thank you very much for considering our request and I look forward to hear from you. Sincerely , IEOR-151 Group: Nicolas Andrew Suryono (Wanzhen) Joanna Lu Adnan Zubair
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Company Background The Cal student bookstore’s focus is on selling textbook, although they also sell some academic related merchandise such as pencil, folder, backpack, etc. They get their textbooks from three sources: 1. Student buyback This is the most important product source for the Cal bookstore. 2.
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This document was uploaded on 09/08/2009.

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151_final - IEOR 151 Term Project Group 4 Wanzhen(Joanna)Lu...

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