Ch13-PM - Chapter 13 Supply Chain Performance Measurement Logistics Profile Micros and More.A Final Sequel"If you can't measure it you can't manage

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Chapter 13:   Supply Chain Performance  Measurement
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Chapter 13 Management of Business Logistics, 7 th  Ed. 2 Logistics Profile:  Micros            and More…A Final Sequel “If you can’t measure it, you can’t manage it .”;  Micros and More was uncertain if their recent  gains were appropriate. Micros and More was unsure about ‘where  they are’ and ‘where they have been’; this  makes it difficult to evaluate performance. Developing a set of performance metrics will  help Micros and More chart a course for the  future and evaluate their performance along  the way.
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Chapter 13 Management of Business Logistics, 7 th  Ed. 3 Supply Chain Performance  Measurement:   Introduction The Micros and More logistics profile  points out a very important issue for all  organizations:  Each needs performance  measurements or metrics. Achieving efficiency and effectiveness   objectives requires a set of standards to  compare to actual performance. These  standards are called metrics .                  
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Chapter 13 Management of Business Logistics, 7 th  Ed. 4 Dimensions  of  Performance Metrics Establishing appropriate metrics is a complex  problem . Measuring inappropriate performance can  lead to a company chasing the wrong goal. Metrics drive behavior --- what you  measure is what you get. Logistics cost metrics should  focus on  the  total supply chain total supply chain , not on just one link.
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Management of Business Logistics, 7 th  Ed. 5
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This note was uploaded on 09/08/2009 for the course ECON Economics taught by Professor Kshama during the Spring '09 term at UCSD.

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Ch13-PM - Chapter 13 Supply Chain Performance Measurement Logistics Profile Micros and More.A Final Sequel"If you can't measure it you can't manage

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