2017-candidate-experience-guide.pdf - Candidate Experience...

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Candidate ExperienceFrom End-to-End:What’s Your Weakest Link?
How Would JobSeekers Rate YourCandidate Experience?Spoiler alert: Your candidate experience is probably worsethan you think it is. What we have here — and in variousother parts of the hiring process — is an experience gapbetween how employers perceive they’re faringversus how candidates rate their proficiency.More than ever before, job seekers and employers arealigned in recognizing the critical importance of anend-to-end candidate experience. This recognition is afirst step toward bridging the candidate experience gaps,but there is much work to be done to overcome thefailures and frustrations that arise during differentstages of the hiring process.1feel they do a good job setting expectationsupfront and communicating throughoutthe process78%0%100%THERE’S A DISCONNECTof candidatesof employerssay employers do a good job of settingexpectations in terms of communication at thebeginning of a potential hiring interaction47%0%100%50%50%
What’s Your Weakest Link?Any business process is only as strong as the weakestlink — and candidate experience is no different.By understanding the complex perceptions, attitudesand behaviors of both candidates and hiring managers,you’ll be able to better identify and address where you fallshort in your current process, which may be putting you astep behind your competitors.Exclusive research and insights from CareerBuilder’s2017 Candidate Experience Study1will show you whatyour peers and competitors have identified asshortcomings in their process, illustrate the role oftechnology to help improve your process, and providetips to make things easier for both you as well asprospective employees.1CareerBuilder partnered with an independent third-party (Inavero) to survey 5,016candidates from the United States and Canada, as well as 1,500 hiring managers in the U.S.2
say theemployee experienceis veryor extremely important82%believe employers should treatcandidates with the same respect ascurrent employees86%say employers treat candidateswith the same level of respect andaccountability as current employees49%But there’s a disconnect here comparedto what job seekers are sayingCandidate ExperienceMatters!As many as 4 out of 5 candidates ( 78 percent ) say theoverall candidate experience they receive is an indicatorof how a company values its people.The lines between the candidate and employee experienceare blending — at least in the eyes of candidates, as 75percent say their candidate and onboarding experiencewith a company is the first part of their broader employeeexperience with that company.

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