BC_Synopsis_Team_5 - Faisal Ali.docx - Customer communication is evolving faster than ever where once email and telephones were used now have been

BC_Synopsis_Team_5 - Faisal Ali.docx - Customer...

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Customer communication is evolving faster than ever, where once email and telephones were used, now have been replaced by a new brand of technology called chatbots. Firms have a lot of unstructured data such as product usage, surveys and customer conversations all contain a lot of insight about what our customers want, but it is difficult for humans to accurately analyse this vast amount of data. This is where AI has made its mark by analysing through this data and predicting
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