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Unformatted text preview: t these human competencies play a bigger role than cognitive intelligence in determining success in life and in the workplace. Mayer, Salovey, and Goleman were not the first to recognize the significance of the attributes now collectively called emotional intelligence. For years before, managers, educators, human resource professionals, and others had seen evidence that these attributes--known then by more generic, colloquial terms such as people skills--seemed to play an important role in separating the average from the first-rate performers. Like Goleman, many of these observers believed these skills were more important than intellect or technical skills in determining success. Throughout CCL's more than thirty-year history, one of its primary approaches to leadership development has been to help managers and execu- tives to understand themselves and others better, to increase their selfawareness, self-management, and interpersonal skills--in other words, to expand their emotional intelligence, although CCL has not used that term. CCL has done t...
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This note was uploaded on 09/09/2009 for the course IT 1212 taught by Professor 1 during the Spring '09 term at Zhejiang University.
- Spring '09