CHAPTER SIX - CHAPTER SIX Valuing Organizational...

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CHAPTER SIX Valuing Organizational Information This chapter provides an overview of information levels, formats and granularities. It also discusses the differences between transactional and analytical information. The chapter concludes with a discussion on the issues found in low-quality information and how to obtain high-quality information. LEARNING OUTCOMES 6.1 Describe the broad levels, formats, and granularities of information. Information levels include individual, department, and enterprise. Information formats include document, presentation, spreadsheet, and database. Information granularities include detail, summary, and aggregate. 6.2 Differentiate between transactional and analytical information. Transactional information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks. Examples of transactional information include withdrawing cash from an ATM or making an airline reservation. Analytical information encompasses all organizational information, and its primary purpose is to support the performing of managerial analysis tasks. Examples of analytical information include trends, sales, and product statistics. 6.3 List, describe, and provide an example of each of the five characteristics of high-quality information. Accuracy determines if all values are correct. Example – is the name spelled correctly? Completeness determines if any values are missing. Example - is the address complete? Consistency ensures that aggregate or summary information is in agreement with detailed information. Example – do totals equal the true total of the individual fields? Uniqueness ensures that each transaction, entity, and event is represented only once in the information. Example – are there any duplicate customers? Timeliness determines if the information is current with respect to the business requirement. Example – is the information updated weekly? 6.4 Assess the impact of low-quality information on an organization and the
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This note was uploaded on 09/11/2009 for the course PBSA 12345 taught by Professor Lotriet during the Spring '09 term at University of Pretoria.

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CHAPTER SIX - CHAPTER SIX Valuing Organizational...

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