Ch. 4 PP - 9/16/09 Who is the Listener? (p. 83) A. Has a...

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Click to edit Master subtitle style 9/16/09 Chapter Four Listening
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9/16/09 Listening
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9/16/09 Hearing and Listening What is the difference between listening and hearing? Listening is an active process that involves: receiving, understanding, remembering, evaluating, and judging. To hear something with thoughtful attention. Hearing is the physical process of sound waves bouncing off an eardrum (an automatic process). The physiological
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9/16/09 5 Steps of Listening 1) Receiving i. Hearing ii. Listening iii. Verbal and nonverbal iv. What is said and not said v. Highly selective, tune into important stuff vi. “Rushing to Judgment” is a risk in this step
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9/16/09 5 Steps of Listening 3) Remembering i. Reconstruct ii. How to reconstruct: repeat names and key concepts; use org pattern to recall info 4) Evaluating i. Judging ii. Don’t evaluate until you understand; assess ethos of speaker, biases or prejudices; do the same for yourself
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Unformatted text preview: 9/16/09 Who is the Listener? (p. 83) A. Has a Purpose B. Has a Knowledge & Interest Level in the subject C. Vary in type of Listening Skills D. Vary in Attitude E. Feedback (Feedback Loop- page 85) indirect = nonverbal cues direct = questions, responses 9/16/09 Contextual Barriers (p. 85) A. Location environment B. Culture presumptions, shadings, mismatches C. Gender Why do women listen? Why do men listen? 9/16/09 Become a Good Listener A. Adapt to speakers Delivery & get to the message, get past any delivery quirks B. Listen with Eyes as well as Ears & nonverbal cues C. Monitor your Emotions use self-talk to calm, listen, understand first D. Avoid jumping to Conclusions P first impression v. full message E. Be a Selfish Listener when desperate, ask what can I gain from this? F. Listen for Major Ideas main concept v. list...
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This note was uploaded on 09/14/2009 for the course CMS 306M taught by Professor Gomez during the Spring '06 term at University of Texas at Austin.

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Ch. 4 PP - 9/16/09 Who is the Listener? (p. 83) A. Has a...

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