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Unformatted text preview: Hospitality/Tourism 19:06 Hospitality: From the French word hospice (provide care and shelter for travelers) Pineapple: symbol for hospitality o Welcome, friendship, and hospitality Largest and fastest growing industry in the world Emphasis on service and guest satisfaction Product is intangible and perishable No such thing as business hours o Operations run on a 24 hour/day all year round o Shift work Tourism: Travel is fatal to prejudice, bigotry, and narrow-mindedness o Samuel Clemens (Mark Twain) Year round economic driver 11.7% of world GDP o Worlds largest industry 10% of global workforce Support the creation of over 5.5 million jobs per year over the next decade Leading producer in tax revenue 8% of all jobs worldwide will depend on the industry Comprises activities of people traveling to and staying in places outside their...
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This note was uploaded on 09/16/2009 for the course HFT 100 taught by Professor Smith during the Fall '09 term at University of Central Florida.
- Fall '09